Refund policy
Exchange Policy
At Aznus, we strive to deliver premium-quality jerseys and ensure customer satisfaction with every order. To maintain our quality standards, we currently offer exchanges only.
Exchange Eligibility
- Customers must notify us within 24 hours of receiving the product.
- The item must be unused, unwashed, unworn, and in the same condition as received.
- The product must be returned with all original packaging, tags, accessories, and inserts.
- Proof of purchase (order number or invoice) must be provided.
What Can Be Exchanged
- Incorrect size received
- Manufacturing defects
- Damaged products received during delivery
- Incorrect item received
Product Condition Requirement The product must be returned in its original condition. Any item showing signs of use, washing, damage, odor, alterations, missing tags, or missing packaging will not qualify for an exchange.
Availability Clause All exchanges are subject to stock availability. If the requested size or product is unavailable, you may choose another product of equal value or receive store credit.
Non-Exchangeable Items
- Customized or personalized jerseys
- Clearance, sale, or promotional items
- Products damaged due to misuse after delivery
Exchange Process
- Contact us within 24 hours of delivery via email or WhatsApp.
- Share your Order ID, reason for exchange, and clear photos/videos.
- Our support team will review and provide further instructions.
- Once approved, return the item as instructed.
- Flat rate of 100rs is applied.
Processing Time Approved exchanges are processed within 5–7 business days after the returned product is received and inspected.
Important Notes
- Reverse pickup may be available depending on your location.
- In some cases, customers may be required to ship the product back.
- Aznus reserves the right to reject exchange requests that do not meet the conditions above.
For assistance, please contact our customer support team.